Shipping policy

SHIPPING POLICY

Last Updated: 10-08-2026

At Gifted By Hand, we carefully prepare and pack every order before sending it to you. This Shipping Policy explains how we process, ship, and deliver your orders.

1. SHIPPING DESTINATIONS

We currently offer shipping within India to locations serviceable by our delivery partners.

At this time, we do not offer international shipping.

International shipping may be introduced in the future. If we begin offering international delivery, this policy will be updated accordingly.

2. SHIPPING METHODS

Orders are shipped through third-party courier and logistics partners selected by Gifted By Hand.

The available shipping method may depend on:

• Delivery location.
• Product size and weight
• Courier availability
• Serviceability
• Order value
• Other logistical considerations

The shipping method available for your order will be shown during checkout where applicable.

3. ORDER PROCESSING TIME

Orders are generally processed within 2 business days after successful order confirmation and payment.

Because many of our products are handcrafted, certain products may require additional preparation time.

If an order requires additional processing time, we will communicate the expected timeline where reasonably possible.

Orders placed on weekends or public holidays may begin processing on the next working day.

4. DELIVERY TIMEFRAME

After your order has been dispatched, estimated delivery generally takes 5–12 business days.

The total estimated timeframe from order confirmation to delivery is generally around 7–14 business days.

Delivery time may vary depending on your location, courier availability, weather, public holidays, and other circumstances beyond our reasonable control.

The estimated delivery timeframe provided at checkout or after dispatch is an estimate and not a guaranteed delivery date unless specifically stated otherwise.

5. SHIPPING COSTS

Shipping charges are calculated and displayed at checkout based on the delivery location, order size, weight, and applicable shipping method.

If free shipping is available for certain orders, products, locations, or promotional periods, the applicable terms will be displayed on the website or at checkout.

Additional shipping charges may apply in certain circumstances, such as re-delivery caused by an incorrect or incomplete address provided by the customer.

6. ORDER TRACKING

Once your order has been dispatched, we will provide tracking information through the email address, phone number, SMS, WhatsApp, or other communication method associated with your order, where tracking is available.

You can use the tracking information to follow the status of your shipment through the applicable courier or logistics provider.

Please allow some time for tracking information to become active after dispatch.

7. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• House/Flat number
• Street/locality
• City
• State
• PIN code
• Contact phone number

Gifted By Hand is not responsible for delivery failures or delays caused by incorrect, incomplete, or inaccurate information provided by the customer.

If a package cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping charges may apply for re-delivery where applicable.

8. DELIVERY DELAYS

While we work with our delivery partners to ensure timely delivery, delays may occur because of:

• Weather conditions
• Public holidays
• High order volumes
• Courier delays
• Transportation disruptions
• Natural disasters
• Strikes
• Government restrictions
• Incorrect or incomplete delivery information
• Remote or difficult-to-service locations
• Other circumstances beyond our reasonable control

If your order is delayed, please contact us at:

giftedbyhand.hello@gmail.com

We will do our best to assist you and provide the latest available information from the courier.

9. DAMAGED PACKAGES

If your package appears visibly damaged at the time of delivery, please take photographs or videos of the package before opening it, where reasonably possible.

If the product inside is damaged, defective, or incorrect, contact us within 7 days of delivery.

Please send:

• Order number
• Clear photographs of the product
• Photographs/videos of the packaging
• Description of the issue

Our team will review the claim and, where applicable, arrange a replacement or refund in accordance with our Return & Refund Policy.

Please retain the original packaging until the issue has been resolved.

10. FAILED DELIVERY

If a delivery attempt is unsuccessful because the customer is unavailable, has provided an incorrect address, or cannot be contacted, the courier may make additional delivery attempts according to its procedures.

If the shipment is returned to Gifted By Hand after unsuccessful delivery attempts, the customer may be responsible for additional shipping charges if re-delivery is requested.

11. LOST SHIPMENTS

If your tracking information indicates that your shipment has been delivered but you have not received it, please contact us at:

giftedbyhand.hello@gmail.com

We may coordinate with the relevant courier or logistics partner to investigate the shipment.

We will take reasonable steps to assist with the investigation and resolution.

12. CASH ON DELIVERY

Cash on Delivery (COD) may be available for selected locations and orders, subject to availability.

COD availability, applicable charges, and order-value limits may be displayed at checkout.

Gifted By Hand reserves the right to restrict COD availability for certain products, locations, customers, or orders where permitted.

13. INTERNATIONAL SHIPPING

Gifted By Hand currently does not offer international shipping.

We currently ship only within India to locations serviceable by our delivery partners.

If international shipping becomes available in the future, we will update this Shipping Policy with information regarding:

• Available countries
• Shipping methods
• Estimated delivery times
• International shipping charges
• Customs duties and taxes
• Import restrictions
• International returns and refunds