1. What products do you offer?
We offer a variety of handcrafted products including resin creations, flower bouquets, crochet flowers, pipe-cleaner flowers, keychains, frames, and other handmade gifts.
2. How long does it take to process my order?
Orders are generally processed within 2 business days. Since many of our products are handmade, some customized orders may require additional preparation time.
3. How long does delivery take?
After dispatch, orders generally take 5–12 business days to arrive. Delivery times may vary depending on your location and courier service.
4. Do you offer shipping across India?
Yes. We currently ship across India to locations serviceable by our delivery partners.
5. How much does shipping cost?
Shipping charges are calculated and displayed at checkout based on your delivery location, order size, weight, and shipping method.
6. Can I return or exchange my order?
Eligible products can be returned within 7 days of delivery, subject to our Return & Refund Policy. Customized or certain non-returnable items may have different conditions.
7. What if I receive a damaged or incorrect product?
Please contact us within 7 days of delivery with your order number and clear photos/videos of the product and packaging. We'll review the issue and help with an appropriate resolution.
8. Can I cancel my order?
Orders can generally be cancelled within the applicable cancellation period stated in our Cancellation Policy. Once an order has been processed or dispatched, cancellation may no longer be possible.
9. Do you offer customized products?
Yes, selected products can be customized. Customization options and availability depend on the product. Please check the individual product page for details.
10. How can I contact Gifted By Hand?
You can contact us at giftedbyhand.hello@gmail.com or +91 89553-60452. We aim to respond to customer enquiries within 2 working days.