Privacy policy
PRIVACY POLICY
Last Updated: 10-08-2026
At Gifted By Hand, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when we may share it, and the choices and rights available to you when you use our website or purchase our products.
By using our website, placing an order, or otherwise providing information to us, you acknowledge that you have read and understood this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you interact with our website, we may collect the following information:
A. Information You Provide Directly
When you place an order, create an account, contact us, or otherwise interact with our store, we may collect:
• Full name
• Email address
• Phone/mobile number
• Billing address
• Shipping/delivery address
• Order and purchase details
• Product preferences
• Information you provide when contacting customer support
• Any other information you voluntarily provide to us
B. Payment Information
Payments may be processed through third-party payment providers.
We generally do not directly store your complete debit card, credit card, UPI, banking or other payment credentials on our own systems.
Payment information may be collected and processed by the applicable payment service provider according to its own privacy policy and security practices.
C. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website activity
• Approximate location information
• Referring website
• Date and time of visits
• Other technical and usage information
We use this information primarily to operate, secure and improve our website.
2. HOW WE USE YOUR INFORMATION
We may use personal information for legitimate and necessary business purposes, including:
• Processing and fulfilling your orders
• Processing payments
• Delivering products to you
• Providing order updates and shipping notifications
• Responding to customer enquiries
• Providing customer support
• Processing returns, refunds and exchanges
• Improving our products, website and services
• Personalising your shopping experience
• Detecting and preventing fraud, abuse and security incidents
• Maintaining website security
• Sending important service-related communications
• Sending promotional or marketing communications where permitted and where you have provided the required consent
• Complying with applicable laws and legal obligations
• Protecting our rights, property and customers
We will not use your personal data for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.
3. LEGAL BASIS FOR PROCESSING
Where applicable, we process personal data:
• With your consent;
• To provide products or services you have requested;
• To fulfil an order or take steps necessary to provide the requested service;
• To comply with applicable legal obligations;
• For legitimate and lawful business purposes permitted under applicable law.
Where consent is the applicable basis for processing, we will seek consent in accordance with applicable Indian data protection law.
4. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to provide a better shopping experience.
Cookies may help us:
• Keep products in your shopping cart
• Remember your preferences
• Keep you signed in where applicable
• Understand how visitors use our website
• Improve website functionality
• Measure website performance
• Provide relevant advertising or marketing where applicable
Some cookies may be essential for the website to function properly, while others may be used for analytics or marketing purposes.
You may be able to control or disable certain cookies through your browser settings. However, disabling essential cookies may affect certain website functions.
5. THIRD-PARTY SERVICES
We may use trusted third-party service providers to operate our business and website.
These may include:
• E-commerce and website hosting providers
• Payment gateways
• Shipping and logistics companies
• Analytics providers
• Marketing and advertising platforms
• Email and communication services
• Customer-support tools
• Fraud-prevention and security services
These third parties may process information on our behalf where necessary to provide their services.
Examples may include services integrated with our Shopify store, payment providers, delivery partners and analytics platforms.
We do not intend to sell your personal information to third parties.
Third-party providers may have their own privacy policies, terms and practices, and we recommend reviewing those policies where appropriate.
6. SHARING OF PERSONAL INFORMATION
We may share personal information when reasonably necessary to operate our business, including with:
• Payment processors
• Delivery and logistics partners
• Technology and hosting providers
• Customer-support providers
• Analytics and marketing service providers
• Professional advisers
• Government authorities or law-enforcement agencies where required by law
We only intend to share information that is reasonably necessary for the relevant purpose.
We may also disclose information where necessary to protect our legal rights, prevent fraud, investigate misuse, or comply with a lawful request or legal obligation.
7. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include:
• Access controls
• Secure authentication
• Restricted access to personal information
• Security monitoring
• Secure payment processing through appropriate third-party providers
• Reasonable organisational security practices
However, no website, online service or electronic transmission can be guaranteed to be completely secure.
If we become aware of a personal data breach requiring notification under applicable law, we will take appropriate steps in accordance with the applicable legal requirements.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
• Completing transactions
• Providing customer support
• Maintaining business and transaction records
• Resolving disputes
• Preventing fraud and misuse
• Complying with applicable legal, tax, accounting or regulatory obligations
When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal requirements.
9. YOUR RIGHTS
Subject to applicable law, you may have rights relating to your personal information, including the right to:
• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Request information regarding how your personal information is processed
• Raise a grievance regarding the handling of your personal information
• Nominate another individual to exercise certain rights in accordance with applicable law
To exercise an applicable right, contact us at:
giftedbyhand.hello@gmail.com
We may need to verify your identity before processing certain requests.
10. WITHDRAWAL OF CONSENT
Where we process your personal information based on consent, you may withdraw that consent by contacting us at giftedbyhand.hello@gmail.com or using the applicable withdrawal mechanism provided by us.
Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
Please note that withdrawing consent may affect our ability to provide certain services or fulfil certain requests where the information is necessary for those services.
11. CHILDREN'S PRIVACY
Our website is intended for use by individuals who are legally permitted to purchase our products.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us at giftedbyhand.hello@gmail.com.
Where applicable, we will take appropriate steps in accordance with Indian law concerning children's personal data.
12. INTERNATIONAL DATA TRANSFERS
Some of our third-party service providers may process information outside India.
Where personal information is transferred or processed outside India, we will take steps required under applicable Indian law and applicable contractual or security requirements.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
• Changes in our business practices
• Changes to our website or services
• Changes in technology
• Changes in applicable laws or regulations
When we make changes, we will update the "Last Updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically.
14. CONTACT US
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a complaint regarding your personal information, please contact us:
Gifted By Hand
Email: giftedbyhand.hello@gmail.com
Business Address:
Ward No. 17,
Sadul Shahar,
District Shri Ganganagar,
Rajasthan, India
Phone: +91 89553-60452
We aim to respond to privacy-related requests and grievances within the timeframe required under applicable law.